Privacy Policy
Last Updated: December 2025
1. Information We Collect
Information You Provide Directly
- Account Information: Name, email address, password, business information
- Payment Information: Billing name, address, and payment method (processed securely by Stripe)
- Service Data: TikTok Shop listings and product data you choose to analyze
Information Collected Automatically
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, features used
- Cookies & Tracking: Session cookies and analytics tracking
2. How We Use Your Information
We use collected information for:
- Providing and improving the ShieldSeller Service
- Processing payments and managing subscriptions
- Sending service notifications and support communications
- Analyzing platform usage and performance
- Detecting and preventing fraud or policy violations
- Complying with legal obligations
3. Data Sharing & Disclosure
We do NOT sell or rent your personal information.
We may share data with:
- Service Providers: Stripe (payments), Vercel (hosting), SendGrid (email)
- Legal Requirements: When required by law or to protect our rights
- Your Authorization: When you explicitly permit sharing
4. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for data in transit
- Secure password hashing and authentication
- Regular security audits and monitoring
- Restricted access to personal information
5. Data Retention
- Active Account Data: Retained while you maintain a subscription
- Payment Records: Retained per financial compliance (7 years)
- Usage Logs: Retained for 12 months
- Deleted Accounts: Personal data deleted within 30 days of account closure
6. Your Rights & Choices
Depending on your location, you may have rights to:
- Access: Request a copy of your personal data
- Deletion: Request deletion of your account and associated data
- Correction: Update or correct inaccurate information
- Opt-Out: Unsubscribe from marketing communications
To exercise these rights, contact: support@shieldseller.com
7. Contact Us
📧 Privacy: privacy@shieldseller.com
📧 Support: support@shieldseller.com